Website Privacy Policy

This version is in effect sinceOctober 07, 2015

The Heart and Stroke Foundation of Canada (“HSF”) is leading the way in eliminating heart disease and stroke and reducing their impact through the advancement of research and its application, the promotion of healthy living, and advocacy.

Protecting your privacy is important to HSF. This Policy explains how HSF collects, uses, and discloses the personal information you may provide (as described below) while using and any other web sites operated by HSF, any HSF provincial micro-sites, including any tools, eTools, apps, forums, event and course registration pages, contest entries, lottery ticket purchases and/or donations (the "Web Sites"), as well as the electronic publications, newsletter, and announcements you have access to on the Web Sites ("Electronic Communications"). By using the Web Sites, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, please leave the site now.

Information Automatically Collected

Non-Identifying Information – The Web Sites may automatically collect certain non-identifying information regarding users of the Web Sites, such as the IP address of your computer, the IP address of your Internet service provider, the date and time you access the Web Sites, the Internet address of the website from which you linked directly to the Web Sites, the operating system you are using, the sections of the Web Sites you visit, the pages of the Web Sites read and images viewed, the materials you post to or download from the Web Sites, and account information or user content from which we may have removed personal information. This non-identifying information is used for the operation of our web services, to maintain quality of the services, to provide general statistics regarding use of our web services and to undertake and publish research.

We make no attempt to link this information with the identity of individuals visiting our Web Sites. We may, however, review service logs for security purposes, for example to detect intrusions into our network. The possibility therefore exists that service log data, which contains visitors’ IP addresses, could in instances of criminal malfeasance (for example) be used to trace and identify individuals. In such instances, raw data logs would be shared with the appropriate investigative bodies authorized to investigate such breaches of security. Your non-identifying information may be permanently archived for future use.

Cookies – The Web Sites may use "cookies", a technology that installs information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of a website. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Sites and your ability to access certain features of the Web Sites.

Personal Information You Specifically Provide to the Web Sites

Your Personal Information

During your use of the Web Sites, you may be asked to voluntarily provide certain personal information, including, but not limited to your:

  • name and email address and country/province/territory in which you live to register you for user accounts and to authenticate you when you sign in;
  • credit card and address where you are making a donation to HSF, purchasing an item from the Web Sites (including without limitation, a ticket for one of HSF’s lotteries), or paying your annual certification fees, certification card processing fees or certification card replacement fees, or otherwise participating in an Event organized by or associated with HSF); and
  • age, weight, exercise and other health habits, family history of chronic illness, when using our eTools for assessment purposes. 

User Account Information - Some of our eTools require you to register by creating a user account. We also require you to pick a user name which we use to identify you in our systems and which will appear beside any comments you post in the eTools. Your comments and user name may be visible to other eTools users where sharing functionality exists.

Use of Your Personal Information – HSF may use your personal information to contact and correspond with you including to manage our relationship with you and provide you with customer service; to manage our business and operations; to respond to your inquiries; to contact you for fundraising purposes; to facilitate and process your registration for certain courses, events and services; to send you e-mails that include mission-related content; to send you e-mails about our programs and events; to grant access to certain special features or areas of the Web Sites (including without limitations, to any HSF forums or HSF tools or eTools or HSF courses), where you have applied for access to or have posted information to those special features or areas of the Web Sites; to receive and process your annual certification fees, certification card processing fees, certification card replacement fees, donation or purchase of a lottery ticket; to issue tax receipts where applicable; to track communications with you; to provide you with a customized interactive experience; to send support emails; to send you health-related information; to help HSF develop new services, tools and website features that meet your needs; to improve the Web Sites; to provide you with the Electronic Communications you request; and as otherwise permitted or required by law. By visiting the Web Sites and providing HSF with your personal information in connection with a special feature of the Web Sites, you signify your consent for HSF to use such information for purposes inherent in that feature.

When HSF uses your personal information, we may engage external service providers to assist us with our operations. HSF employees, agents and service providers are subject to role-based access and use only. They use personal information securely and only for authorized purposes within the scope of their roles at HSF or, in the case of an agent or service provider, for the designated purpose for which their services were retained to assist with HSF operations.

All personal information is retained within North America.

Electronic Communications from HSF – At any time you may unsubscribe or ask HSF to stop sending you Electronic Communications and other information by contacting the Chief Privacy Officer at your provincial HSF office. Please allow two to three business days for the cancellation to take effect.

Disclosure of Your Personal Information – HSF may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where HSF has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect the rights and property of HSF or otherwise as permitted or required by law. If HSF is involved in a merger or other reorganization, HSF may also disclose your personal information to the resulting organization.

Disclosure of Personal Information Provided to Forums – If you voluntarily submit or post any information, photographs or other content (“User Content”) to any HSF forums, eTools, Twitter pages, Facebook pages or other social networking pages/sites, certain of your personal information may be automatically included in the posting, including without limitation, your user name and email address and this information may be collected and used by others. HSF has no control over and is not liable for the collection, use or disclosure of any posted User Content or your included personal information by users of the Web Sites, forums, eTools, Twitter pages, Facebook pages or other social networking pages/sites. Any personal information posted, used or disclosed via an HSF forum, eTool, Twitter page, Facebook page or other social networking page or site is not subject to this Policy. You are responsible for ensuring the protection of any of your personal information that you post on any HSF forum, eTool, Twitter Page, Facebook Page or other social networking page or site. We recommend that you do not include your home address, job title, telephone number or other more sensitive personal information in any User Content, unless you are entirely satisfied that such information should be made public.

Storing and Securing Your Information – To help protect the confidentiality of your personal information, HSF employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be eliminated and HSF cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.

Retention of Information – HSF retains your personal information only as long as it is required for the purposes for which it was collected or as required by federal and provincial laws.

Accessing Your Personal Information – You may request access to your personal information and information about the collection, use and disclosure of that information by HSF by contacting the HSFC Website Coordinator at 2300 Yonge St., Suite 1300, P.O. Box 2414, Toronto, Ontario, M4P 1E4. You can help HSF maintain the accuracy of your information by notifying HSF of any changes to your personal information.

Withdrawal of Consent – Where we have asked for your consent, you may withdraw your consent to the collection, use and disclosure of personal information about you at any time. To do this, please contact the Chief Privacy Policy Officer at your provincial HSF office. Additionally, we routinely provide "opt out" or "unsubscribe" instructions on our Electronic Communications to provide for removal of your name from future transmissions.

Your Privacy Responsibilities

You play a critical role in protecting your privacy.

1. You are responsible for:

  • deciding whether to enter User Content
  • providing accurate User Content
  • registering with an email address that is solely accessed by you
  • choosing a password that isn't easily guessable and keeping it secret
  • changing your password immediately if you suspect any unauthorized use of your account or that someone knows your password
  • using your account securely e.g. logging-out each time you finish using the account if you use a shared computer or other device
  • securing the computer or other device you use to access an account e.g. password-protecting access to them
  • deciding whether and how much personal information to post or share via any forum, eTool, Twitter page, Facebook page or other social networking page or site or any other website. When you access such websites, forums, eTools, or social networking pages or sites you are doing so at your own risk and are subject to any applicable terms and conditions of use, including any applicable privacy policies.

2. You agree not to enter any personal information about another individual unless you first have that person's express consent.

HSF cannot and will not be liable for any loss or damage arising from your failure to comply with your responsibilities.

Other Matters

Other Websites - The Web Sites may contain links to other websites or Internet resources, notably those belonging to our partners. When you click on one of those links you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. HSF has no responsibility or liability for or control over those other websites or Internet resources or their collection, use and disclosure of your personal information.

Former Users - If you stop using the Web Sites and have not withdrawn your consent to the collection, use and disclosure of personal information about you in accordance with this Policy, HSF may continue to use and disclose your personal information in accordance with this Policy, as amended from time to time, and subject to compliance with the law.

Privacy Policy Changes - This Policy may be amended by HSF from time to time in HSF’s sole discretion and without any prior notice or liability to you or any other person. The collection, use and disclosure of your personal information by HSF will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted on the Web Sites. Your continued use of the Web Sites and receipt or request of any Electronic Communication subsequent to any changes to this Policy will signify that you consent to the collection, use and disclosure of your personal information in accordance with the changed Policy. Accordingly, when you use the Web Sites or receive or request any Electronic Communication, you should check the date of this Policy and review any changes since the last version. You should also bookmark this page and periodically review this Policy to ensure that you are familiar with the most current version.

Your Comments - If you have any comments or questions about this Policy or your personal information, please contact the Chief Privacy Policy Officer at your provincial HSF office.